Managing Customers in the Marqeta Dashboard

Marqeta is migrating dispute management to the new Disputes portal. To learn about the Disputes portal, see About the Disputes Portal.

Use Customers in the Marqeta Dashboard to manage your users and businesses by viewing, creating, and editing user and business information. Using Customers, you can view all of the customers and businesses in your program, and:

Manage user and business information.
Create cards from your card products.
Manage cards, transactions, history, notes, and transitions for users.
Manage card details, card transactions, history, and card transitions for cards.
Manage business details, children users, transactions, history, notes, and transitions for businesses.
Terminate, lock, or replace customer cards.
Initiate disputes.

The basics

To manage users and businesses, log into the Marqeta Dashboard, select Dashboard in the upper-left corner, and then select Customers > Users or Customers > Businesses in the sidebar. For more on how to access the Marqeta Dashboard, see Accessing the Marqeta Dashboard.

How to…

For users:

View a list of users
Find a user
Manage user information
Change a user’s status
Add a note to a user
Suspend or terminate a user
Suspend or terminate a card
Investigate the details of a transaction
Initiate a dispute

For businesses:

View a list of businesses
View business details

Users

In Users you can manage users and cards, including:

View users and user information.
Modify user status.
Create cards from card products.
View cardholders’ card information.
Manage cards by terminating, locking, or replacing cards.
View user or card transactions, history, notes, and transitions.
Initiate disputes.

Viewing a list of users

To view a list of users and a summary of user information, select Dashboard in the upper-left corner, then select Customers > Users in the sidebar.

The displayed list includes default columns. To modify the displayed columns, see Setting the columns to display and column order.

Searching for a user

To find a specific user:

Select Dashboard in the upper-left corner, then select Customers > Users in the sidebar.

Select Filter table.

Enter the values you want to use for the filter. You can search by first name, last name, phone, email, full SSN or last four digits, full card PAN or last four digits, or the account holder’s UAI.

Select Filter.

Setting the columns to display and column order

To customize the column display:

Select Dashboard in the upper-left corner, then select Customers > Users in the sidebar.

Select the gear icon in the upper-right corner of the list, and select Modify columns.

In Customize table columns, select the columns you want to display.

To change the display order, select and hold the row and move it to the new position.

Select Save.

To reset the column display, select the Reset table to default option from the gear icon.

Managing user information

To view and manage cardholder information:

Select Dashboard in the upper-left corner, select Customers > Users in the sidebar, and select the user.

Use the tabs to view and edit user information.

The following tabs are available:

Tab	Description
User details	User information, such as name, address, status, and forms of information used to validate the user.
Cards	The cards associated with this user.
Accounts	The accounts associated with this user.
Transactions	Transactions for this user.
History	Displays a history of changes to the user information.
Notes	Displays any notes associated with the user.
Transitions	Displays a list of transitions for the user.

User details

Use the User details tab to view information, including user information, identifications, and velocity and authorization controls. User details are displayed in the User Details tab, which includes User Info, Identifications, and Velocity Controls & Auth Controls tabs.

User info

Field	Description
Active	Indicates whether the user is active (Active, Limited) or inactive (Unverified, Suspended, Closed).
Status	The user’s status, which determines the user’s capabilities. To change the status, select Change.
Token	The user’s unique token.
First name	The user’s first name. Required for KYC verification checks.
Middle name	The user’s middle name.
Last name	The user’s last name. Required for KYC verification checks.
Email	A unique and valid email address for the user.
Phone	The telephone number of the primary contact.
Address	The user’s address.
Honorific	The user’s title, such as Mr., Ms, or Mrs.
Uses parent account	If this is a child account, indicates whether the child account shares a balance with the parent account (`true`) or maintains an independent balance (`false`).
Corporate cardholder	Indicates whether the user also has a corporate card: `true` if yes, `false` if not.
Company	The user’s company.
Nationality	The user’s nationality.
IP address	The user’s IP address.
API note	A note applied on the business object.
Parent token	The parent token for the user, if any.
Business token	The business token related to the user, if any.
Account holder group token	A token that associates the user with a group.
Created	The date and time when the user was created.
Last modified	The date and time when the user’s information was last updated.
Metadata	Metadata key/value pair, if any. To define metadata, select Add New.

Identifications

Identifications define the forms of identification used to validate a user. This information is required for KYC checks. To add an identification, select Edit. To reveal an SSN, select Reveal; to conceal the number, select Hide.

Field	Description
SSN	The user’s social security number.
Passport number	The user’s passport number.
Passport expiration date	The date when the user’s passport expires.
ID card number	The user’s ID card number.
ID card number expiration	The date when the user’s ID card expires.

Velocity controls & auth controls

A velocity control is a type of control that limits user spending, such as how much a user can spend or the number of transactions they can make within a given time interval. An authorization control is a type of spend control that limits where users can transact. You can configure authorization controls to limit spending at a single merchant or a group of merchants. Authorization controls can apply to a single user, all users associated with a particular card product, or all users in your program.

Field	Description
Active	Indicates whether the velocity control is active: `true`, if active; `false` if inactive.
Token	The unique identifier for the velocity control.
Name	The name of the velocity control.
Amount limit	The maximum amount of money that can be spent within the time period defined in the `velocity_window` field.
Usage limit	The maximum number of times the card can be used within the time period defined in the `velocity_window` field.
Velocity window	The time period to which the amount limit and usage limit values apply: `DAY`, `WEEK`, `MONTH`, `LIFETIME`, `TRANSACTION`.
Approvals only	Indicates whether only approved are subject to control.
Include purchases	Indicates whether purchases are included.
Include withdrawals	Indicates whether withdrawals are included.
Include transfers	Indicates whether transfers are included.
Include cashback	Indicates whether cashback is included.
Currency code	The currency code.

An authorization control is a type of spend control that limits where users can transact. Merchant scope defines the group of merchants to which the authorization control applies.

Field	Description
Merchant ID	The unique identification number of a merchant.
Merchant Category Code	A single MCC (Merchant Category Code). Identifies the type of goods or services provided by the merchant.
Merchant Category Code Group	Token identifying a group of MCCs.

The association values indicate the card product token or user token associated with the authorization control.

Field	Description
Card product token	A card product token to apply the authorization control to all users holding active cards associated with the card product.
User token	A user token to apply the authorization control to a single user.

Account balance

The account balance values show current balances for the user, including the available balance, pending credits, and ledger balance.

Field	Description
Available balance	The available balance shows the ledger balance minus any authorized transactions that have not yet cleared. This is the cardholder’s purchasing power. If you are using JIT Funding, this balance is usually 0.00.
Credit balance	Not currently in use.
Pending credits	Pending credits shows the ACH loads that have been accepted, but for which the funding time has not yet elapsed.
Ledger balance	When using standard funding, the ledge balance shows the funds that are available to spend immediately, including any authorized transactions that have not yet cleared. When using Just-in-Time (JIT) Funding, this shows the authorized funds that are currently on hold, but have not yet cleared.

Editing user info

To edit a user’s information:

Select Dashboard in the upper-left corner, select Customers > Users in the sidebar, and then select the user.

Select the Edit button (pencil icon) in the upper-right corner of the information pane and enter values for any of the fields.

Select Save.

Changing user status

A user’s status can be Active, Limited, Unverified, Suspended, or Closed. Both Active and Limited indicate an Active status. To change a user’s status:

Select Dashboard in the upper-left corner, select Customers > Users in the sidebar, and then select the user. To search for a user, select Filter.

Select the Change button to the right of the Status value.

Choose a new status, choose a reason, and enter a note.

Select Save.

Warning
If a user’s account is Inactive, their cards will not authorize transactions, even if the cards themselves are Active. If the user is a secondary user, there will also be a Parent Account link pointing back to the primary user.

Cards

The Cards tab lists all cards that are associated with the user account, and all of its child accounts. Each line item shows the last four digits of the card number, the name on the card, and the payment instrument type (physical stripe, chip, or virtual).

The following tabs are available:

Tab	Description
Card details	User information, such as name, address, status, and forms of information used to validate the user.
Card transactions	Transactions for this user.
History	Displays a history of changes to the user information.
Card transitions	Displays a list of transitions for the user.
Digital wallet tokens	Displays a list of digital wallet tokens for the user, if any.

Creating a card

You can create a new card for a user by selecting a current card product. When you create a card, you can set card controls involving MCCs on the allow list, usage types, velocity controls, and amount limits. To create a card:

Select Dashboard in the upper-left corner, select Customers > Users in the sidebar, and then select the user.

Select Manual Create Card from the Actions dropdown button at the top right.

Select a card product from the list.

In Manual create card, specify any optional controls for the card. For details, see Manually creating a card.

Select Create card.

Viewing card details

To view card details:

Select Dashboard in the upper-left corner, select Customers > Users in the sidebar, and then select the user.

Select the user from the list.

Select the Cards tab.

Card information

View detailed card information, including the state of the card. You can also expand to view all details and change the card status here.

Field	Description
Start date	The start date for the card.
Instrument	The type of card: Physical or Virtual.
Has PIN	Indicates whether the card has a PIN.
Created	The date and time when the card was created.
Last modified	The date and time when the card was last modified, in UTC.
Card token	The card’s unique identifier.

Field	Description
Method	The shipping company and shipping service level, such as `USPS_REGULAR` or `FEDEX_EXPEDITED`.
Processing time	The time required to process the card.
Card fulfillment status	Status of the card related to order and delivery: `ISSUED`, `ORDERED`, `REJECTED`, `SHIPPED`, `DIGITALLY_PRESENTED`.
Name line 1	The first line of personalized text printed on the face of the card.
Name line 2	The second line of personalized text printed on the face of the card.
Care of line	Adds the specified value as a C/O (care of) line to the mailing carrier.
Recipient address	Address to which the card will be shipped.
Return address	Address to which card will be returned if shipping fails.

Field	Description
MCC auth control	Indicates the auth control for the card.
Usage type	Indicates the usage type for the card: multi use or single use.

Card transactions

The Transactions tab shows all of the transactions for a specific card. To view transactions for a specific card:

Select Dashboard in the upper-left corner, select Customers > Users in the sidebar, and then select the user. To search for a user, select Filter table.

Select the Cards tab and select the card.

Select the Card transactions tab to view information on transactions for specific cards. Use the Filter table options to search for a specific transaction. For details on transaction fields for cards, see Transactions for users.

You can view all of the transactions for a user by going to Customers > Users and selecting the Transactions tab. Transactions can be disputed if they are in either a cleared or completion state. To initiate a dispute:

Select Dashboard in the upper-left corner, select Customers > Users in the sidebar, and then select the user. To search for a user, select Filter.

Select the Cards tab and find the card that was used to complete the transaction.

Select the row of the card from the list of cards.

Select the Transactions tab. To search for the transaction, select Filter.

Select vertical ellipsis at the far right of the row and select Dispute.

Card history

Use History to view the audit log associated with a card. To view a card’s history:

Select Dashboard in the upper-left corner, select Customers > Users in the sidebar, and then select the user. To search for a user, select Filter table.

Select the Cards tab and select the card.

Select the History tab. Use the Filter table options to search for a specific record.

Card transitions

Use the Transitions tab to view all transitions associated with a card. To view a card transition:

Select Dashboard in the upper-left corner, select Customers > Users in the sidebar, and then select the user. To search for a user, select Filter table.

Select the Cards tab and select the card.

Select the Card transitions tab. Use the Filter table options to search for a specific record.

Field	Description
Date	The date and time when the transition occurred.
Status	The current status of the card.
Reason	The reason that the card status changed.
Note	An explanation of why the card status changed.

Digital wallet tokens

Use the Digital Wallet Tokens tab to view details of and manage transitions for all the digital wallet tokens associated with a user. The Digital Wallet Tokens tab displays the last four digits of the PAN with which the tokens are associated.

About digital wallet token transitions

As with other objects on the Marqeta platform, such as users and cards, digital wallet tokens can be independently transitioned between states. The two most common use cases for transitioning a digital wallet token are token activation (such as yellow flow activation) and token termination (if a user has reported to you that their device or account was lost or stolen, for example). Token activation is primarily handled automatically, but the ability to manually activate a token is a requirement of both Visa and Mastercard. You can meet this requirement through your own service applications using Marqeta’s APIs, or through the Marqeta Dashboard. Tokens can be activated through automatic mechanisms and can be terminated by the user directly on their phone or by “find my device” features. You will be notified through webhooks of these changes.

Warning
Wallet tokens will remain active unless explicitly terminated, even if the underlying card state is changed.

Field	Description
Status	The current state of the digital wallet token: active, requested, suspended, or terminated.
Token PAN	The last four digits of the digital wallet token PAN. This is the number that will typically appear on a user’s receipt.
Token reference ID	The digital wallet token reference identifier. This field is used for troubleshooting and is not used for payments.
PAN reference ID	The PAN reference identifier. This field is used for troubleshooting and is not used for payments.
Wallet name	The name of the wallet with which the digital wallet token is associated. For example, Apple Pay.
Device	The device with which the digital wallet token is associated. For example, Mobile Phone.
Last modified	The date and time when the digital wallet token was last modified, in UTC.
Quick actions	Select the vertical ellipses in the rightmost field to access the quick actions menu. - View details: Select View details to view the digital wallet token details. See Digital wallet token details - Lock: Select Lock to suspend the digital wallet token. The token moves to the suspended state, and the token details are displayed. You can lock a token when it is in the active state. - Terminate: Select Terminate to permanently disable the digital wallet token. The token moves to the terminated state. - Activate: Select Activate to enable the digital wallet token that is currently in a pending status. The token moves to the active state, and the token details appear.

To view details and transitions for a digital wallet token:

Select the row for the token, or select View Details from the quick actions menu for that token.

In Details, you can see additional details about the request and the device, including why a token request might have been declined. You can also lock, terminate, or activate a digital wallet token on the Token details tab in lieu of the quick actions. The token details tab displays information about the digital wallet token in two sections: Token summary and Token details. The Token summary section provides the following information:

Field	Description
Device	The device with which the digital wallet token is associated. For example, Mobile Phone.
Device ID	The unique device identifier as defined by the digital wallet, if applicable. For Apple Pay, this is the SEID. It appears for Apple Pay, Google Wallet, and Samsung Wallet, but it does not appear for e-commerce/card on file tokenization.
Phone number	The phone number associated with the device being tokenized. This may be the full number or only last four digits. This is not provided for e-commerce tokenization or if there is no phone number associated with the device (a mobile phone with no SIM installed for example).
Wallet name	The name of the wallet with which the digital wallet token is associated. For example, Apple Pay.
Token PAN	The last four digits of the digital wallet token PAN, which the user will frequently see on receipts and is visible within the digital wallet.
Token expiration	The expiration date of the digital wallet token.
Wallet provider risk score	The digital wallet provider’s decision as to whether the digital wallet token should be provisioned: red, yellow, green. See Token approval process.
Wallet provider PAN source	The source of the PAN used by the digital wallet provider, such as a mobile banking application.
Wallet provider reason score	The reason for the digital wallet provider’s provisioning decision.

The Token details section provides the following information:

Field	Description
Token reference ID	The digital wallet token reference identifier. For Mastercard, this field is blank until the tokenization process is completed. It is not available while the status is `requested`.
PAN reference ID	The PAN reference identifier. For Mastercard, this is blank until the tokenization process is completed. It is not available while the status is `requested`.
Token fulfillment status	The fulfillment state of the digital wallet token: red, yellow, green, provisioned, rejected.
Issuer eligibility decision	The Marqeta platform’s decision as to whether the digital wallet token should be provisioned. `0000` indicates that the token should be provisioned without any further steps.
Time created	The date and time when the digital wallet token was created, in UTC.
Last modified	The date and time when the digital wallet token was last modified, in UTC. Expressed in UTC.
Language code	The language code for the digital wallet token. For example, `eng`.

To view transitions for the digital wallet token, select the Token transitions tab. The Token transitions tab displays a historical list of all transitions for the digital wallet token.

Changing card status

You can set a card’s status to Active, Terminated, or Suspended. To change a card’s status:

Select Dashboard in the upper-left corner, select Customers > Users in the sidebar, and then select the user. To search for a user, select Filter table.

Select the Cards tab.

Select the vertical ellipses to the right in the row of the card to report and select Change Status.

In the window, select the Change button next to the card state.

Select the new state, select a reason for the change from the dropdown list, and add any additional notes.

Select Save.

Locking a card

Locking a card temporarily suspends card activity. To lock a card:

Select Dashboard in the upper-left corner, select Customers > Users in the sidebar, and then select the user. To search for a user, select Filter table.

Select the card in the Cards tab.

Select Lock card.

To unlock the card, select Unlock card.

Replacing a card

When replacing a damaged or expiring card with the same card number, the current card remains active until the new card is activated, at which point the current card is terminated. To replace a damaged or expiring card:

Select Dashboard in the upper-left corner, select Customers > Users in the sidebar, and then select the user. To search for a user, select Filter table.

Select the card in the Cards tab.

Select Replace card.

Send a replacement card to the address under Recipient address in the Replace card window.

Select the reason that the card is being replaced.

Add any notes for the card transition, if necessary.

Select Replace card and reissue.

After a card has been activated, it cannot be returned to Unactivated status.

Reporting a card lost or stolen

Reporting that a card is lost or stolen terminates the card and reissues a new card with a new PAN, which is digitally available (if virtual) or mailed to the user (if physical). The physical card will be sent to the recipient address on file. Terminated cards cannot be used or reactivated. To report a card lost or stolen:

In Dashboard > Customers > Users, select the user. Use the Filter, Columns, or Reset buttons to find the card, if necessary.

On the Cards tab, select the card.

From the button at the right of the row of the card to report, select Report Card Lost/Stolen.

In the pop-up window, select Report Lost/Stolen.

Accounts

Use the Accounts tab to view the accounts associated with a user. To view a user’s accounts:

Select Dashboard in the upper-left corner, select Customers > Users in the sidebar, and then select the user.

Select the Accounts tab. The Accounts tab provides the following account information.

Field	Description
Status	The current account status.
Account Number	The account number.
Routing Number	The account routing number.
Creation Date	The date that the account was created.
Account Token	The account token.

Transactions

Use the Transactions tab to view all transactions associated with a user. To view the transactions for a user:

Select Dashboard in the upper-left corner, select Customers > Users in the sidebar, and then select the user.

Select the Transactions tab.

Select Filter table to search for a transaction or Modify columns to display more columns.

Field	Description
Token	Unique identifier of the transaction, formatted as a UUID.
Amount	The transaction amount.
State	The transaction state: `PENDING`, `CLEARED`, `COMPLETION`, `DECLINED`, `ERROR`, `ALL`
Digital Wallet	Indicates if a digital wallet was used for the transaction. If so, a link to the digital wallet token is provided.
Merchant	The merchant involved in the transaction.
Location	The location of the transaction.
Date	Date and time of the transaction.
Card Acceptor Type	The card acceptor type, such as the MID, MCC, or MCC group.
Response Code	The response code for the transaction. See transaction response codes.
Response Memo	A memo related to the transaction response, if any.
Type	The transaction type: `authorization`, `gpa.credit.authorization`, `gpa.credit`, `authorization.reversal`, `gpa.credit.authorization.reversal`.
Settlement Date	Date and time when funds were moved for a transaction (for example, in the case of a refund, when funds were credited to the user).
Approval Code	The unique ID assigned to a given authorization. Is printed on the receipt at point of sale.
Network	The card network used to complete the transaction (`DISCOVER`, `MASTERCARD`, `PULSE`, `VISA`, or `MARQETA`).
Subnetwork	The subnetwork used to complete the transaction. Possible values include the following: - `VISANET` – VisaNet signature-based transactions. - `VISANETDEBIT` – VisaNet Debit PIN-based transaction. - `VISAINTERLINK` – Visa Interlink PIN-based transactions. - `VISAPLUS` – ATM withdrawals on Visa. - `MAESTRO` – PIN-based transactions on Mastercard. - `CIRRUS` – ATM withdrawals on Mastercard. - `MASTERCARDDEBIT` – Signature-based transactions on Mastercard. - `GATEWAY_JIT` – Gateway JIT Funding transactions. - `MANAGED_JIT` – Managed JIT Funding transactions or for transactions that occur while Commando Mode is enabled.
Request Amount	Used for clearing/settling transactions to compare to the original authorization amount.
Duration	Duration of the transaction on Marqeta servers, in milliseconds.
AVS	Address Verification System (AVS) data provided by the merchant.
Verification Result	The result of the verification.
Currency Code	The three-digit ISO 4217 currency type of the transaction.
POS	Information about the point of sale, such as how the card was presented.
Card Security Code Verification	The verification check performed on the card’s security code: - `CVV1` – the security code stored in the magnetic stripe on the card. - `CVV2` – the security code printed on the card. - `ICVV` – the security code stored on the chip of the card. - `DCVV` – a dynamic security code used in some contactless payments when a card or device is tapped against the card reader.
Cardholder authentication data	Information about additional authentication performed for e-commerce transactions. For example, a transaction participant (such as the card network) can request additional verification during the transaction process, such as the cardholder’s name or date of birth.
Standin Approval By	Which party approved the transaction requiring stand-in processing or Commando Mode.
Transaction Metadata	Merchant-provided metadata related to the transaction, including details about lodging and transit-related purchases.
Acting User Token	Unique identifier of the user who conducted the transaction. The user can be a child user configured to share its parent’s account balance.
User Token	Unique identifier of the user who owns the account that funded the transaction; subsequent related transactions retain the same `user_token`, even if the card used to complete the transaction moves to another user.
Card Token	Unique identifier of the card. Useful when a single account holder has multiple cards.
Preceding Related Transaction Token	Unique identifier of the preceding related transaction, which is useful for identifying the temporary transaction completed by the current transaction. For example, authorization, a temporary transaction type, precedes and is completed by `authorization.clearing`, a final transaction type. In this case, the authorization token is returned with this field. For which transaction types are temporary or final, see Transaction Events in Event Types.
Incremental Authorization Transaction Tokens	Incremental authorization transaction tokens, if any.
Program Transfer	Information about a program transfer.
Fee Transfer	The fee transfer, if any.
Peer Transfer	The peer transfer, if any.
Offer Orders	Offer orders, if any.
Rewards	Rewards, if any.
Polarity	Indicates whether the transaction is credit or debit.
Real Time Fee Group	Information about a real-time fee group.
Electronic Commerce Indicator	The level of verification performed.
Verification Value Created By	The transaction participant who determined the verification result.
Acquirer Fee Amount	The amount of the acquirer fee. Account holders are sometimes charged an acquirer fee for card use at ATMs, fuel dispensers, etc.
Issuer Interchange Amount	The interchange amount from the issuer.
Network Original Amount	Amount of the transaction in the currency in which it originated.
Network Original Currency Code	Currency code of the transaction in which it originated.

Transaction details

The Transaction details page provides information that you can use to investigate the details of a transaction. You may need to resolve situations such as why a transaction that is missing information was approved, why a transaction was declined, or to respond to a customer request. For additional information on how to use the transaction details, see Investigating Transactions in the Dashboard. To view transaction details, select the transaction row displayed in the Transactions tab.

The Transaction details page displays information about the selected transaction, including:

Transaction and merchant summaries
Related transactions
POS
JIT Funding
Digital wallet token and device
Amount
Tokens

Transaction and merchant summaries

The TRANSACTION DETAILS and MERCHANT DETAILS panes provide summary information about the current transaction. The TRANSACTION DETAILS pane shows the amount and currency along with the current state of the transaction and other transaction details. The MERCHANT DETAILS pane provides summary information about the merchant.

Related transactions

This section lists other transactions that are related to the current transaction along with this information:

To see more information on the related transaction, select the transaction row.

Field	Description
Created time	Date and time when the Marqeta platform created the transaction entry, in UTC format.
State and type	Current state of the transaction: `PENDING`, `CLEARED`, `COMPLETION`, `DECLINED`, `ERROR`. For more information about the state field, see The transaction lifecycle.
Description	A description of the transaction.
Response memo	Information on the outcome of the attempted transaction type.
Amount	The amount of the transaction.

POS details

Use the information in this section to investigate the details about the point of sale (POS) for the transaction.

Field	Description
Card last four	The last four digits of the card used in the transaction.
Card data input capability	How the terminal accepts card data: `UNKNOWN`, `NO_TERMINAL`, `MAG_STRIPE`, `MAG_STRIPE_CONTACTLESS`, `MAG_STRIPE_KEY_ENTRY`, `CHIP`, `CHIP_CONTACTLESS`, `CHIP_MAG_STRIPE`, `CHIP_MAG_STRIPE_KEY_ENTRY`, `KEY_ENTRY`, `OCR`, `MICR`, `BAR_CODE`.
PAN entry mode	Method used for capturing the card PAN during the transaction: `UNKNOWN`, `MANUAL`, `MAG_STRIPE`, `MAG_STRIPE_CONTACTLESS`, `BAR_CODE`, `OCR`, `MICR`, `CHIP`, `CHIP_CONTACTLESS`, `CARD_ON_FILE`, `CHIP_FALLBACK`, `OTHER`
PIN entry mode	Whether the card acceptor or terminal can capture card PINs: `UNKNOWN`, `TRUE`, `FALSE`, `DEFECTIVE` This field does not indicate whether a PIN was entered.
Payment channel	Channel from which the transaction was originated: `OTHER`, `ATM`, `ECOMMERCE`, `MAIL`, `PHONE`, `MOTO`
Terminal ID	Card acceptor or terminal identification number.
Terminal attendance	Whether the card acceptor/terminal was attended: `UNSPECIFIED`, `ATTENDED`, `UNATTENDED`, `NO_TERMINAL`.
Merchant ID	The merchant identifier used to identify the merchant.
Cross border fee	Cross-border fee charged by the network and paid for by the issuer. Does not impact account balance.
Interchange fee	Fee charged per transaction by the card network. Does not impact account balance.

Additional details This grouping provides additional information about the transaction, indicating with a green checkmark if any of the following apply, or a gray x if not:

Cardholder present
Card present
Not installment
Not partial approval capable
No PIN present
Not purchase amount only
Not recurring

JIT Funding

This section provides details about a JIT Funding transaction and the user response. If the Funding type is Program gateway, the transaction is a JIT transaction.

Field	Description
Funding type	Funding type of the funding source. For JIT Funding: `Program gateway`.
Method	The funding action required. For example, hold funds, release funds, and capture funds. See JIT Funding object.
Amount	The amount to hold, reverse, or clear.
Timed out	Indicates whether the funding request timed out.
Response code	Four-digit code corresponding to the outcome of the attempted transaction type: `0000` – passed; `0001` – did not pass
Ledger balance	Authorized funds that are currently on hold, but not yet cleared.
Available balance	Ledger balance minus any authorized transactions that have not yet cleared. Also known as the cardholder’s purchasing power. When using JIT Funding, this balance is usually equal to $0.00.
Cached balance	Not currently in use.
Credit balance	Not currently in use.
Pending credits	ACH loads that have been accepted, but for which the funding time has not yet elapsed.
<your_organization> response	The response to the JIT Funding request from your organization.
Marqeta response	The response to the JIT Funding request from Marqeta.

Reference details This grouping provides additional details related to the JIT Funding transaction.

Field	Description
Acquirer institution country	Country code of the merchant’s financial institution.
Acquirer institution ID code	Identifier code of the merchant’s financial institution.
Acquirer reference data	The acquirer reference number, a 23-digit string.
Acquirer retrieval reference number	Retrieval reference number of the merchant’s financial institution.
Acquirer system trace audit number	System trace audit number of the merchant’s financial institution.
Network reference ID	Network-assigned unique identifier of the transaction. Useful for settlement and reconciliation.
Transaction approval code	Unique identifier assigned to an authorization, printed on the receipt at the point of sale.

Digital wallet token

This section provides digital wallet token information for the transaction.

Note
This section is displayed only for token e-commerce authorizations and token authorizations transaction types.

Field	Description
State	State of the digital wallet token: `REQUESTED`, `REQUEST_DECLINED`, `ACTIVE`, `SUSPENDED`, `TERMINATED`. See Transitioning token states.
State reason	Reason why the digital wallet token transitioned to its current state.
Fulfillment status	Digital wallet token’s provisioning status; `DECISION_RED`, `DECISION_YELLOW`, `DECISION_GREEN`, `REJECTED`, `PROVISIONED`.
Issuer eligibility decision	The Marqeta platform’s decision as to whether the digital wallet token should be provisioned. For the following values: - `0000` – The token should be provisioned. - `token.activation.verification.required` – Provisioning is pending; further action is required for completion. For all other values, check the value of the `fulfillment_status` field to definitively ascertain the provisioning outcome: `0000`, `cardaccount.verified`, `card.suspicious`, `token.activation.verification.required`, `token.activation-request.decline`, `card.not.active`, `invalid.cid`, `card.expired`, `card.suspended`, `cardholder.not.active` NOTE: The `invalid.cid` value indicates an invalid CVV2 number.
Token	Unique identifier of the digital wallet token. To view more information, select the token.
Card token	Identifies the card used for the provision request.
Token reference ID	The unique identifier of the digital wallet token within the card network. The Token Reference ID is unique at the card network level.
PAN reference ID	The unique identifier of the digital wallet token PAN within the card network. This value may vary, depending on the digital wallet. For example, the PAN Reference ID may be different in Apple Pay and Google Wallet for the same digital wallet token.
Token requestor ID	Unique numerical identifier of the token requestor within the card network. These ID numbers map to `token_requestor_name` field values as follows: Mastercard - 50110030273 – `APPLE_PAY` - 50120834693 – `ANDROID_PAY` - 50139059239 – `SAMSUNG_PAY` Visa - 40010030273 – `APPLE_PAY` - 40010075001 – `ANDROID_PAY` - 40010043095 – `SAMSUNG_PAY` - 40010075196 – `MICROSOFT_PAY` - 40010075338 – `VISA_CHECKOUT` - 40010075449 – `FACEBOOK` - 40010075839 – `NETFLIX` - 40010077056 – `FITBIT_PAY` - 40010069887 – `GARMIN_PAY` Example Values: - Mastercard – 50110030273, 50120834693, 50139059239 - Visa – 40010030273, 40010075001, 40010075338, 40010075449, 40010075839, 40010043095
Token requestor name	Name of the token requestor within the card network. NOTE: The list of example values for this field is maintained by the card networks and is subject to change. Example Values: - Mastercard – `APPLE_PAY`, `ANDROID_PAY`, `SAMSUNG_PAY` - Visa – `APPLE_PAY`, `ANDROID_PAY`, `SAMSUNG_PAY`, `MICROSOFT_PAY`, `VISA_CHECKOUT`, `FACEBOOK`, `NETFLIX`, `FITBIT_PAY`, `GARMIN_PAY`
Token type	Type of the digital wallet token: `MERCHANT_CARD_ON_FILE`, `DEVICE_SECURE_ELEMENT`, `DEVICE_CLOUD_BASED`, `ECOMMERCE_DIGITAL_WALLET`
Token PAN	Primary account number (PAN) of the digital wallet token.
Token expiration	Expiration date of the digital wallet token.
Token eligibility decision	Digital wallet’s decision as to whether the digital wallet token should be provisioned: `DECISION_RED`, `DECISION_YELLOW`, `DECISION_GREEN`

RISK ASSESSMENT This grouping provides the digital wallet provider’s risk assessment for provisioning the digital wallet token.

Field	Description
Score	Wallet provider’s decision as to whether the digital wallet token should be provisioned: `DECISION_RED`, `DECISION_YELLOW`, `DECISION_GREEN`.
Version	Wallet provider’s risk assessment version.

Device

This section provides details about the device used for token e-commerce authorizations and token authorizations transaction types.

Field	Description
Type	Type of device used for the transaction: `MOBILE_PHONE`, `WATCH`, `TABLET`, `MOBILE_PHONE_OR_TABLET`, `VEHICLE`, `APPLIANCE`, `LAPTOP`, `GAMING_DEVICE`, `UNKNOWN`.
PAN source	Source from which the digital wallet provider obtained the card primary account number (PAN): `KEY_ENTERED`, `ON_FILE`, `MOBILE_BANKING_APP`.
Phone number	Device’s telephone number.
Name	Name of the device.
Location	Geographic coordinates of the device in latitude and longitude (`DDD.DD/DDD.DD` format). Both the longitude and latitude are prefixed with either a `+` or `-` symbol, for example: `+42.29/-71.07`.
IP address	Device’s IP address.
Language code	Language the device is configured to use.
Device score	Score from the device.
Reason code	Reason for the wallet provider’s provisioning decision. 01 - Cardholder’s wallet account is too new relative to launch. 02 - Cardholder’s wallet account is too new relative to provisioning request. 03 - Cardholder’s wallet account/card pair is newer than date threshold. 04 - Changes made to account data within the account threshold. 05 - Suspicious transactions linked to this account. 06 - Account has not had activity in the last year. 07 - Suspended cards in the secure element. 08 - Device was put in lost mode in the last seven days for longer than the duration threshold. 09 - The number of provisioning attempts on this device in 24 hours exceeds threshold. 0A - There have been more than the threshold number of different cards attempted at provisioning to this phone in 24 hours. 0B - The card provisioning attempt contains a distinct name in excess of the threshold. 0C - The device score is less than 3. 0D - The account score is less than 4. 0E - Device provisioning location outside of the cardholder’s wallet account home country. 0G - Suspect fraud.
Device ID	Identity number of the device.

WALLET PROVIDER PROFILE This grouping provides information about the digital wallet provider.

Field	Description
Account ID	Wallet provider’s account ID.
Email address	Wallet provider’s email.
Score	Token score assigned by the digital wallet.

ADDRESS VERIFICATION This grouping provides address verification information for the digital wallet provider.

Field	Description
Street address	The wallet provider’s address.
Zip	The wallet provider’s ZIP code.

Amount

This section provides amount information related to the transaction, including currency conversion information.

Field	Description
Amount	Amount of the transaction.
Request amount	Merchant-requested amount, including any fees.
Original amount	Amount of the transaction in the currency in which it originated.
Conversion rate	Conversion rate between the origination currency and the settlement currency. Appears when the transaction currency is different from the origination currency.
Original currency code	Currency type of the origination currency. For information on currency codes, see ISO 4217 currency codes.

Resulting account balances

This section provides details of account balances resulting from the transaction.

Field	Description
Ledger balance	When using standard funding: The funds that are available to spend immediately, including funds from any authorized transactions that have not yet cleared. When using Just-in-Time (JIT) Funding: Authorized funds that are currently on hold, but not yet cleared.
Available balance	Ledger balance minus any authorized transactions that have not yet cleared. Also known as the cardholder’s purchasing power.
Credit balance	Not currently in use.
Pending credits	ACH loads that have been accepted, but for which the funding time has not yet elapsed.
Impacted amount	Balance change based on the amount of the transaction.

Tokens

This section lists the tokens related to the transaction. To view more information for a specific token, select the token.

Field	Description
User	The top-level user token. In most cases, this is the cardholder who is making the transaction. However, in parent-child setups, this is the parent.
Acting user	The token of the cardholder conducting the transaction. This is always the user associated with the card.
Transaction identifier	Your organization’s identifier for the transaction.
Transaction	The transaction token.
Card	The token of the card used for the transaction.
Card product	The token of the card product.
JIT Funding	The JIT Funding token.
Original JIT Funding	The token of the original JIT Funding call if the transaction consists of multiple JIT Funding calls.

<your_organization> defined fields

This section displays any user or card metadata, such as notification language, defined by your organization.

History

The History tab displays a list of operations that have been performed on the user’s account from within the Marqeta portal. All portal users see the three most recent changes. Managers and Admin users can see additional information. To view all history associated with a user:

Select Dashboard in the upper-left corner, select Customers > Users in the sidebar, and then select the user.

Select the History tab.

Select Filter table to search for a transaction or Modify columns to display more columns.

Field	Description
id	Automatically assigned unique ID for the action.
User Name	The user who performed the operation.
App Name	The application used to perform the operation.
Record Id	The identifier of the record that was affected.
Record Operation	The type of operation performed, such as an update.
Record Type	The type of record.
Program	The program short code.
Created Time	The time when the action was created.
Remote Ip Address	The remote IP address where the action was generated.
User Role	The role of the user who performed the operation.
Http Status Code	The status code returned by the action.
Http Params	The parameters associated with the request, such as `{"first_name":"test","last_name":"test"}`.
Event Type	The type of event.
App Server Name	The application server that generated the action.
Http Path	The HTTP path, such as `/changepassword` or `/businesses/search`.
Http Method	The http method, such as `PUT` or `POST`.
Old Value	The value before the action.
New Value	The value after the action.
Notes	Notes related to the action, if any.
Extra Info	Additional information about the action, if any.

Notes

Use the Notes tab to view all the notes associated with a user. To view a user note:

Select Dashboard in the upper-left corner, select Customers > Users in the sidebar, and then select the user.

Select the Notes tab.

Field	Description
Description	A description of the note.
Created By	The user who created the note.
Created By User Role	The role of the user who created the note.
Private	Indicates whether the note is private or not.
Token	Unique identifier of the note.

To add a note to a user:

Select Dashboard in the upper-left corner, select Customers > Users in the sidebar, and then select the user.

In the upper-right corner, select Add note.

In the Add Note window, enter your notes and select Add.

Transitions

Use the Transitions tab to view all the transitions associated with a user. To view transitions:

In Dashboard > Customers > Users, select the user row.

Select the Transitions tab.

Field	Description
Created Time	The date and time when the transition occurred.
Status	The current state.
Reason Code	The standard code describing the reason for the transition.
Reason	Additional information about the state change.
Channel	The mechanism by which the transition was initiated: - `ADMIN` – Indicates that the card transition was initiated through the Marqeta Dashboard. - `API` – Indicates that the card transition was initiated by you through the Core API. Use this value when creating a card transition with an API `POST` request. - `FRAUD` – Indicates that either Marqeta or the card network has determined that the card is fraudulent. - `IVR` – Indicates that the card transition was initiated through your Interactive Voice Response system. - `SYSTEM` – Indicates that the card transition was initiated by Marqeta. For example, Marqeta suspended the card due to excessive failed PIN attempts.
Token	The transition token.
Last Modified Time	The date and time when the user was last modified, in UTC.

Businesses

Use Businesses to monitor and manage businesses in your program. You can manage businesses details, children users and cards, transactions, history, notes, and transitions for businesses.

Note
Businesses do not have cards attached directly to them. Businesses have children users, and those children users have cards.

Business details

To view details for a business, select the row for the business who details you want to view to open the Business Details tab. The business details tab displays Business Information, Primary Contacts, and Incorporation Status.

Business information

Field	Description
Active	Indicates whether the business is active (Active, Limited) or inactive (Unverified, Suspended, Closed).
Status	The business’ status, which determines the business’ capabilities. To change the status, select Change.
Token	The business’ unique identifier.
Name (legal)	The business legal name. Required for KYC verification checks.
Name (DBA)	The fictitious business name. Required for KYC verification checks.
Business phone	The telephone number of the business. Required for KYC verification checks.
Business	The date when the business was established. Required for KYC verification checks.
Office location	Address of the business office. Required for KYC verification checks.

Identifications

Field	Description
Taxpayer ID	The business taxpayer ID.
Business type	The type of business, for example, B2B (business-to-business) or B2C (business-to-consumer).
DUNS number	The Data Universal Numbering System (DUNS) number of the business.
Business website	The URL of the business website.
On Location Since	The date on which the business office opened in its current location.
Business description	General description of the business.
Business history	History of the business.
International offices	The locations of the business’ offices outside the US.
API note	A note applied on the business object.
Account holder group token	A token that associates the business with a specific account holder group.
IP address	The business’ IP address.
Created	The date and time when the business information was created.
Last modified	The date and time when the business information was last updated.
Metadata	Metadata key/value pair, if any. To define metadata, select Add New.

Primary contact

Field	Description
Name	The name of the primary contact.
Title	The title of the primary contact.
Department	The department of the primary contact.
Phone	The telephone number of the primary contact.
Extension	The telephone extension of the primary contact.
Mobile phone	The mobile phone of the primary contact.
Fax number	The fax number of the primary contact.
Email	The email address of the primary contact.

Incorporation status

Field	Description
Is Public	Indicates whether the business is privately or publicly held.
Incorporation Type	The type of incorporation. Required for verification (KYC) checks. Can be one of the following identification types: `LLC`, `CORPORATION`, `SOLE_PROPRIETORSHIP`, `PARTNERSHIP`, `COOPERATIVE`, `OTHER`
Name (Registered)	The name under which the business is registered.
State of Incorporation	The state in which the business is incorporated. Required for verification (KYC) checks.
Stock Symbol	The business’ stock symbol.
Registered Address	The address under which the business is registered.

Children users

Use Child Users to manage cards associated with a business. To view children users:

Select Dashboard in the upper-left corner, select Customers > Users in the sidebar, and then select the user. To search for a business, select Filter table.

Select the Children Users tab. For details on the Children User fields, see Users.

To modify the columns to display, use the gear button at the right.

Viewing children user details

To view children user details, select the row in the summary view. For more information on children users, see Users.

Changing a business card’s status

You can set a card status to Active, Terminated, or Suspended. To change a card’s status:

Select Dashboard in the upper-left corner, select Customers > Users in the sidebar, and then select the user. To search for a business, select Filter table.

Select the Children Users tab and select the user.

Select the Cards tab.

Select the vertical ellipses to the right in the row of the card to report and select Change Status.

In the window, select the Change button next to the card state.

Select the new state, select a reason for the change from the dropdown list, and add any additional notes.

Select Save.

Locking a business card

Locking a card temporarily suspends card activity. To lock a card:

Select Dashboard in the upper-left corner, select Customers > Businesses in the sidebar, and then select the business. To search for a business, select Filter table.

Select the Children Users tab and select the user.

Select the Cards tab.

Select Lock card.

To unlock the card, select Unlock card.

Replacing a business card

Select Dashboard in the upper-left corner, select Customers > Businesses in the sidebar, and then select the business. To search for a business, select Filter table.

Select the Children Users tab and select the user.

Select the Cards tab.

Select Replace card.

Send a replacement card to the address under Recipient address in the Replace card window.

Select the reason that the card is being replaced.

Add any notes for the card transition, if necessary.

Select Replace card and reissue.

After a card has been activated, it cannot be returned to Unactivated status.

Reporting a business card lost or stolen

Select Dashboard in the upper-left corner, select Customers > Businesses in the sidebar, and then select the business. To search for a business, select Filter table.

Select the Children Users tab and select the user.

In the Cards tab, select the card.

From the button at the right of the row of the card to report, select Report Card Lost/Stolen.

Transactions

Use the Transactions tab to view all transactions associated with a business. To view a business’ transactions:

Select Dashboard in the upper-left corner, select Customers > Businesses in the sidebar, and then select the business. To search for a business, select Filter table.

Select the Transactions tab. Use the Filter table button, if necessary. For details on the Transaction fields, see Transactions for users.

To modify the columns to display, use the gear button at the right.

History

Use the History tab to view all history associated with a business. To view a business’ history:

Select Dashboard in the upper-left corner, select Customers > Businesses in the sidebar, and then select the business. To search for a business, select Filter table.

Select the History tab.

On the History tab, use the Filter table button if necessary. For details on the displayed information, see History for users.

To modify the columns to display, use the gear button at the right.

Notes

Use the Notes tab to view all the notes associated with a business. To view a business’ notes:

Select Dashboard in the upper-left corner, select Customers > Businesses in the sidebar, and then select the business. To search for a business, select Filter table.

Select the Notes tab.

The tab includes the following information:

Field	Description
Description	A description of the note.
Created By	The user who created the note.
Created By User Role	The role of the user who created the note.
Private	Indicates whether the note is private or not.
Token	Unique identifier of the note.

To add a note to a business:

Select Dashboard in the upper-left corner, select Customers > Businesses in the sidebar, and then select the business. To search for a business, select Filter table.

Select Add Note in the upper-right corner.

In the Add Note window, enter your note and select Save.

Transitions

Use the Transitions tab to view all transitions associated with a business. To view transitions:

Select Dashboard in the upper-left corner, select Customers > Businesses in the sidebar, and then select the business. To search for a business, select Filter table.

Select the Transitions tab.

The tab includes the following information:

Field	Description
Created Time	The date and time when the transition occurred.
Status	The current status of the transition.
Reason Code	The standard code describing the reason for the transition.
Reason	Additional information about the state change.
Channel	The mechanism by which the transition was initiated: - `ADMIN` – Indicates that the card transition was initiated through the Marqeta Dashboard. - `API` – Indicates that the card transition was initiated by you through the Core API. Use this value when creating a card transition with an API `POST` request. - `FRAUD` – Indicates that either Marqeta or the card network has determined that the card is fraudulent. - `IVR` – Indicates that the card transition was initiated through your Interactive Voice Response system. - `SYSTEM` – Indicates that the card transition was initiated by Marqeta. For example, Marqeta suspended the card due to excessive failed PIN attempts.
Token	The transition token.
Last Modified Time	The date and time when the user was last modified, in UTC.
Business Token	The unique identifier for the business.

To modify the columns to display, use the gear button at the right.

​The basics

​How to…

​Users

​Viewing a list of users

​Searching for a user

​Setting the columns to display and column order

​Managing user information

​User details

​User info

​Identifications

​Velocity controls & auth controls

​Account balance

​Editing user info

​Changing user status

​Cards

​Creating a card

​Viewing card details

​Card information

​Card transactions

​Card history

​Card transitions

​Digital wallet tokens

​About digital wallet token transitions

​Changing card status

​Locking a card

​Replacing a card

​Reporting a card lost or stolen

​Accounts

​Transactions

​Transaction details

​Transaction and merchant summaries

​Related transactions

​POS details

​JIT Funding

​Digital wallet token

​Device

​Amount

​Resulting account balances

​Tokens

​<your_organization> defined fields

​History

​Notes

​Transitions

​Businesses

​Business details

​Business information

​Identifications

​Primary contact

​Incorporation status

​Children users

​Viewing children user details

​Changing a business card’s status

​Locking a business card

​Replacing a business card

​Reporting a business card lost or stolen

​Transactions

​History

​Notes

​Transitions

The basics

How to…

Users

Viewing a list of users

Searching for a user

Setting the columns to display and column order

Managing user information

User details

User info

Identifications

Velocity controls & auth controls

Account balance

Editing user info

Changing user status

Cards

Creating a card

Viewing card details

Card information

Card transactions

Card history

Card transitions

Digital wallet tokens

About digital wallet token transitions

Changing card status

Locking a card

Replacing a card

Reporting a card lost or stolen

Accounts

Transactions

Transaction details

Transaction and merchant summaries

Related transactions

POS details

JIT Funding

Digital wallet token

Device

Amount

Resulting account balances

Tokens

<your_organization> defined fields

History

Notes

Transitions

Businesses

Business details

Business information

Identifications

Primary contact

Incorporation status

Children users

Viewing children user details

Changing a business card’s status

Locking a business card

Replacing a business card

Reporting a business card lost or stolen

Transactions

History

Notes

Transitions